When you contact 27UsedCar, one dedicated sales manager takes your inquiry and stays with it, from the first question to the shipping documents.
What your sales manager does
Confirms the car
Checks that the car is still for sale, sends current details and photos, and confirms its condition and its price in US dollars before you commit.
Arranges the inspection
Schedules the inspection and, if you want to see the car live, sets up a video call at the car so you can ask questions.
Prepares the proforma invoice
Puts the agreed car, costs, freight and payment terms into a written proforma invoice, and answers your questions on any line before you pay.
Coordinates export paperwork
Collects your consignee details and oversees payment, deregistration and the export declaration, so that names and the VIN match on every document.
Books shipping
Books space from Shanghai, Tianjin or Guangzhou, by container or RoRo as agreed in your proforma invoice, and confirms when the car is loaded.
Sends the documents
Sends you the bill of lading details and export documents, by courier or electronic release as agreed, and answers your customs broker's questions about them.
How to reach them
Your sales manager works on WhatsApp, Telegram, WeChat or e-mail, whichever suits you: WhatsApp +86 1XX XXXX XXXX, Telegram @XXXX, WeChat XXXX, e-mail sales@XXXX.com. The full sales team is listed on Verify us. Working hours are Monday–Saturday, 9:00–18:00 China time (UTC+8).
What they will never ask you
- To pay into any account not stated on your proforma invoice
- To pay with gift cards or cryptocurrency
- For your passwords, one-time codes or bank card numbers
- To pay before you have a written proforma invoice
- To switch to new bank details sent by chat message
If anyone asks you for one of these in our name, stop and check with us through a channel listed on Verify us.
Getting the most from the conversation
- If you are asking about a listing, the car ID (it starts with UC) tells us exactly which car you mean.
- Ask for a video call at the car before you decide.
- Keep payment terms to the proforma invoice; if anything changes, ask for a revised invoice.
Questions about your sales manager
Will I deal with the same person throughout?
Yes. One dedicated sales manager handles your inquiry from your first message to the shipping documents.
Can we talk in my language?
Tell us your preferred language and channel when you first get in touch. Your sales manager will then let you know how you can best work together on your order.
How do I know a message really comes from my sales manager?
Check the number or account against the official channels and the sales team list on Verify us. If a message comes from anywhere else, or asks you to pay a new account, do not reply with personal or payment details; contact us through a listed channel first.